Shipping and Digital Delivery Policy

Last updated: August 17, 2026

All products sold by 99designz are digital downloads. No physical products will be mailed or shipped.

Digital Delivery

After your payment has been successfully processed, your purchased files will be delivered electronically using the method provided during checkout. You may receive a download link on the order-confirmation page or by email.

Please provide a correct and active email address when placing your order. You are responsible for downloading and safely storing your purchased files.

Delivery Time

Most digital files are available immediately after payment is confirmed. In some cases, processing or delivery may be temporarily delayed due to payment authorization, technical issues, or system maintenance.

Custom or personalized digital products may require additional preparation time. The estimated delivery time will be provided in the product description or communicated to you after purchase.

Shipping Charges

Because all products are delivered digitally:

• No physical item will be shipped.

• No shipping address is required for delivery.

• No shipping fees will be charged.

• No tracking number will be provided.

Download Issues

If you do not receive your download link or experience difficulty accessing your files, please check your email’s spam or junk folder and confirm that you used the correct email address during checkout.

If you still need assistance, please contact 99designz through the contact form on our website. We will gladly help you access your purchase.

International Customers

Digital products are available to customers in eligible locations. Buyers are responsible for any taxes, VAT, or other charges required by their local laws.

By completing your purchase, you acknowledge that you are purchasing a digital product and that no physical item will be delivered.